Kentucky Department of Education

 

KIDS District Service Catalog Guide

Last Updated on Wednesday, June 22, 2011 at 5:01 AM

 

Applications:

Web Applications

Vendor Supplied Systems

Desktop Applications

Mobile Applications

 

Customer Service:

Help Desk Services

Field Services (KETS Engineer)

 

Directory Services (AD):

Active Directory

 

Educational Technology Resources:

Encyclomedia

Thinkfinity Kentucky (Formerly MarcoPolo)

Virtual Library Service

Internet Access

Student Information Systems (SIS)

Financial Systems (MUNIS)

Student Technology Leadership Program (STLP™)

Federal Programs:
      E-Rate
      No Child Left Behind (Title II D) 

IT Management:

Vendor Management

Architecture Standards

  

KETS Technology Finance Management:

Administer KETS Offers of Assistance

 

Messaging:

Exchange eMail Services

Distribution List Services

eMail Protection Services (including virus scanning and spam removal)

 

Networking and Security Services:

Firewall Service

Wide Area Network (WAN)

Data Center Services - Core

Data Center Services - Monitoring

 

Remote Access:

Windows Mobile Devices

Virtual Private Network (VPN)

 

Security and Business Continuity:

Best Practices and Procedures.

Disaster Recovery

 

Server Services:

Data Center Services - Core

Data Center Services - Monitoring

 

Strategic Planning:

Coordinate Strategic Planning (Technology Checklist)

For more information contact:

David Smith
15 Fountain Place
Frankfort, KY 40601
Phone: 502-564-2020 x211
david.smith@education.ky.gov

KETS Service Desk Contact Information

 

Phone (Toll Free):

1-866-538-7435

Phone:

502-564-2002

Fax:

502-564-4695

Email: ketshelp@education.ky.gov

KETS Service Desk Web Page

KETS Engineer Program